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Delivery & Shipping

1. WHAT ARE YOUR DELIVERY TIMESCALES?

DISPATCH & DELIVERY:

UK deliveries: We aim to dispatch all orders* within 24 hours (excluding weekends and bank holidays).

*Personalised & repointing: Estimated dispatch 7-21 working days.

DPD deliveries: Estimated delivery within 2 working days from dispatch.

Royal Mail: Estimated delivery – up to 7 working days from dispatch

Overseas: This can take up to 20 working days depending on the courier.


Please only contact us regarding the delivery of your order when any of the above times have been exceeded and you have not received any further communication from us.

Red Dragon cannot be held responsible for any delays resulting from the postal or courier providers. If you live outside mainland UK (Isles, EU or Non EU) your order will be dispatched within 24 hours (excluding weekends, holiday periods and bank holidays) unless we need to obtain a quote.

Adverse weather conditions may affect deliveries

2. MY ORDER HAS NOT ARRIVED?

Royal Mail advise that you wait up to 7 days until you contact us. If you still have concerns please contact us via the form click here. Don’t forget personalised items will take longer to produce and send out.

3. WHAT IF I AM NOT HOME WHEN MY ORDER ARRIVES?

All small items are delivered through your letter box via Royal Mail. All larger items or mixed orders are delivered via a courier service and will need a signature upon receipt. If there is no one home they will leave a calling card with a contact number for you to arrange a re-delivery or collection.

Alternatively, they may leave your package in a safe place or with a neighbour.

4. CAN I HAVE MY ORDER SENT VIA SPECIAL DELIVERY OR TRACKED?

You can have your order sent tracked 24 at a cost of £4.95 which is available at the checkout. If you would like your order sent special delivery by 9:00am or 1:00pm, you can call our Sales Team for a quote on 01656 652121. Also, please look at the shipping methods in the table below.  One of these options may better suit your delivery requirements at a lower cost.

5. FAST AND FREE

This service applies to UK mainland only.  It covers all orders over £50

6. HOW MUCH DO YOU CHARGE FOR POSTAGE?

Our postage costs are as little as £1.95 with tracking and express shipping options available. However, if you do live overseas such as Isles, EU or Non EU the postage costs will increase depending on how heavy your parcel is. If you are curious as to how much the postage is, add the item(s) to the shopping basket and select your delivery country, the page will then state the postage cost for you. The table below shows our postage costs for UK mainland.

Shipping Methods – UK Mainland

Cost

Shipping - Small Items

£1.95

Royal Mail Second Class – Royal Mail 48

   

£2.95

Royal Mail First Class – Royal Mail 24

   

£4.95

Royal Mail Tracked - Tracked 24

   

Cost

Shipping - Large Items <£50

£7.95

DPD Local - 1 to 2 working days delivery